VIGIL
Player Intelligence Platform
The player at Table 3 is winning too much. Prove it.
VIGIL turns surveillance observations into structured intelligence — statistical evidence, immutable records, and compliance-grade documentation that holds up when a regulator asks the question.
88 data points · 8 behavioural archetypes · Real-time AP detection · RG signal engine · Global intelligence feed across 17+ jurisdictions · Every confirmed assessment is immutable, attributed, and audit-ready.
Platform Capabilities
Built for operators who need more than a hunch — every assessment produces a number your regulator can interrogate.
Player Assessment
A player wins £240,000 on two hands of blackjack. What's the probability of legitimate play? VIGIL calculates it — Z-score deviation, statistical analysis, and composite risk scoring from 0–100 that your regulator can interrogate. Game-calibrated for Roulette, Baccarat, Blackjack, TCP, UTH, Craps.
Behavioural Profiling
Not all risk looks the same. A Grinder plays differently to a Volatile player — and both require a different response. VIGIL classifies every player into one of eight archetypes: Controlled · Recreational · Chaotic · Volatile · Bonus-Driven · Grinder · Dormant. Archetype drives the compliance and commercial action.
88 Data Points
Session timing, bet patterns, device changes, deposit velocity, loss rates, win streaks — every signal that matters to your compliance case is captured, structured, and stored with every confirmed assessment. Nothing left to memory or a spreadsheet.
AP Detection
78% banker bias across 12 sessions. Consistent basic strategy on blackjack. Sector clustering across 200 roulette spins. VIGIL detects the patterns experienced operators recognise — baccarat banker bias, basic strategy confirmation, sector bias, bet ramping, shuffle timing — and documents them to the standard that counts.
RG Signal Engine
By the time a player self-excludes, the harm is done. VIGIL surfaces the signals first — deposit acceleration, night session rates (>25% = flag), consecutive loss patterns, at-risk composite score — before the crisis, not after the complaint.
Commercial Intelligence
A HIGH-risk flag doesn't end the relationship — it changes it. VIGIL layers commercial signals alongside compliance data: 30-day churn likelihood, bonus dependency ratio, wallet share estimate, NGR velocity, and next best actions for your host team.
Intelligence PDF
One click. Eleven pages. Every bet, every session, every flag — packaged into a compliance-grade PDF with signed assurance statement attached. Intelligence Profile first, full statistical analysis behind it. The document that gets you through a regulatory interview.
Immutable Records
The record you file today cannot be edited tomorrow. Each confirmed assessment is timestamped, officer-attributed, and locked with a unique reference ID. Corrections create versioned records. An evidential chain that holds up under FIU scrutiny, licence review, or tribunal.
Intelligence Profile
Every player has a full intelligence dossier — not just a report. Updated automatically with every confirmed assessment.
Not just a report tool — a complete player intelligence dossier.
Deployment Options
Whether your team works from a surveillance room, a laptop, or across a multi-jurisdiction platform — VIGIL adapts to the workflow, not the other way around.
Land-Based
Built for the floor. Designed for how your surveillance and compliance teams actually work.
- Officer-led assessment flows with structured sign-off
- Game-specific templates — Roulette, Baccarat, Blackjack, TCP, UTH, Craps
- Session-by-session intelligence building per subject
- Immutable records with officer attribution and unique reference
- Intelligence PDF output — regulator-ready, one click
- Electronic shoe integration — roadmap
iGaming
Event-driven, API-first, and silent. VIGIL runs behind your platform capturing what manual review misses.
- REST API ingest — real-time session events, zero manual entry
- Device fingerprint, OS, timing, and access signal capture
- Automated Player Assessment on session completion
- RG signal engine with configurable flag thresholds
- Webhook alerts on CRITICAL and RG escalation events
- Cross-session behavioural trend analysis per player identity
Omni-channel
The same player at your VIP table tonight, online tomorrow. One profile. One risk picture. No gaps.
- Unified player profiles across venues and platforms
- Behavioural continuity — land-based intelligence meets online signals
- Cross-channel archetype reconciliation per player identity
- Single compliance record regardless of access channel
- Consolidated reporting across all operations
- Global intelligence feed reflects full portfolio exposure
Platform Modules
Intelligence Dashboard
Live KPIs — active players, AP flags, HIGH/CRITICAL counts, recent activity feed. The operational view of your entire player intelligence picture.
Player Intelligence Profile
Four-panel intelligence dossier per player: behavioral archetype, financial signals, RG indicators, AP & integrity summary. Derived from every confirmed assessment.
Assessment History
Full searchable archive of every confirmed assessment. Filter by risk level, game type, or operator. Multi-session merge for repeat subjects.
Global Intelligence Feed
Real-time visualisation of platform activity across jurisdictions — player behavioural profiles, traffic flows, AP flag rates, and compliance alerts. Land-based, iGaming, and omni-channel views.
Notifications
HIGH and CRITICAL risk alerts visible to all licensed operators. Enriched content: Z-score, strategy flags, recommended action. Officer sign-off clears alerts automatically.
Administration
User management, data retention policy, access logs, Global Intelligence Feed launcher, and system configuration. Master-role only.
In Practice
A Baccarat player has visited six times over three months, consistently winning above expectation. The surveillance officer opens VIGIL and pulls up the player profile — previous sessions, risk trajectory, and the Intelligence Profile showing 78% Banker bias across all sessions. They confirm a new Player Assessment: the system calculates Z-score 3.4σ, classifies HIGH risk, surfaces the AP detection flag, fires a notification to all operators, and generates an immutable intelligence PDF — Intelligence Profile first, full assessment behind it. The whole process takes minutes. The documentation is bulletproof.
Technical
VIGIL is available to licensed casino operators.
Your next regulatory inspection will ask for documentation. Will yours hold up?